AZORAPRO
MY AZORA SPACE

Legal notices

1. IDENTIFICATION DATA

In compliance with the duty of information contained in Article 10 of Law 34/2002, of July 11, of Services of the Information Society, the following data are reflected below: the company owner of https://www.azoravoyages.com is AZORA VOYAGES S.L. (hereinafter AZORA VOYAGES S.L.), with CICMA tourism license number: 4560, with address for these purposes at Calle de Zurbano, Num 45, 28010, Madrid, Spain. C.I.F. number: B56806466 registered in the Commercial Register of Madrid in volume 46127, folio 81 , Sheet M-810415. (Only for companies) Contact email: info@azoravoyages.com

Likewise, AZORA VOYAGES S.L. commercializes through its website https://www.azoravoyages.com its services to the final consumer, as a retail travel agency, so it is subject to the regime of obligations established in the Spanish state regulations approved by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws; we highlight, in the case of its marketing, the special regime established in relation to travel, vacations and package tours, in its Fourth Book.

2. USERS

The access and/or use of this AZORA VOYAGES S.L. portal attributes the condition of USER, who accepts, from such access and/or use, the General Conditions of Use here reflected. The aforementioned Conditions shall be applicable regardless of the General Contracting Conditions that may be mandatory.

3. USE OF THE WEBSITE

The domain provides access to a multitude of information, services, programs or data (hereinafter, “the contents”) on the Internet belonging to AZORA VOYAGES S.L. or its licensors to which the USER may have access. The USER assumes the responsibility for the use of the portal. This responsibility extends to the registration that may be necessary to access certain services or contents. In such registration the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER may be provided with a password for which he/she will be responsible, undertaking to use it diligently and confidentially. The USER undertakes to make an appropriate use of the contents and services (such as chat services, discussion forums or newsgroups) that AZORA VOYAGES S.L. offers through its portal and, by way of example but not limited to, not to use them to (i) incur in illicit, illegal or contrary to good faith and public order activities; (ii) disseminate contents or propaganda of racist, xenophobic, pornographic-illegal, apology of terrorism or against human rights; (iii) cause damage to the physical and logical systems of AZORA VOYAGES S.L., its suppliers or third parties, introduce or spread in the network computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage; (iv) attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. AZORA VOYAGES S.L. reserves the right to remove any comments and contributions that violate the respect for the dignity of the person, which are discriminatory, xenophobic, racist, pornographic, that violate the youth or childhood, order or public safety or that, in his opinion, were not suitable for publication. In any case, AZORA VOYAGES S.L. shall not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY

AZORA VOYAGES S.L., by itself or as an assignee, owns all intellectual and industrial property rights of its website, as well as the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by AZORA VOYAGES S.L. or its licensors. All rights reserved. Under the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, are expressly prohibited reproduction, distribution and public communication, including its mode of making available, all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of AZORA VOYAGES S.L.. The USER undertakes to respect the Intellectual and Industrial Property rights owned by AZORA VOYAGES S.L.. You can view the elements of the portal and even print, copy and store them on the hard drive of your computer or any other hardware provided it is solely and exclusively for personal and private use. The USER shall refrain from deleting, altering, evading or manipulating any protection device or security system installed in the pages of AZORA VOYAGES S.L.

5. EXCLUSION OF WARRANTIES AND LIABILITY

AZORA VOYAGES S.L. is not responsible, in any case, for damages of any nature that may cause, but not limited to: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having taken all the necessary technological measures to prevent it.

6. MODIFICATIONS

AZORA VOYAGES S.L. reserves the right to make unannounced changes it deems appropriate in its website, may change, delete or add content and services provided through the same as the way in which they are provided.

7. LINKS

In the event that in https://www.azoravoyages.com there were links or hyperlinks to other Internet sites, AZORA VOYAGES S.L. shall not exercise any control over such sites and content. In any case AZORA VOYAGES S.L. assume any responsibility for the contents of any link belonging to another website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, validity and constitutionality of any material or information contained in any such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections does not imply any type of association, merger or participation with the connected entities.

8. RIGHT OF EXCLUSION

AZORA VOYAGES S.L. reserves the right to deny or withdraw access to the portal and / or services offered without notice, at its own request or a third party, to those users who violate these General Conditions of Use.

9. GENERAL CONDITIONS

AZORA VOYAGES S.L. will pursue the breach of these conditions as well as any improper use of its portal exercising all civil and criminal actions that may correspond to it by law.

10. MODIFICATION OF THE PRESENT CONDITIONS AND DURATION

AZORA VOYAGES S.L. may modify at any time the conditions specified here, being duly published as they appear here. The validity of these conditions will depend on their exposure and will be in force until they are modified by other duly published.

11. APPLICABLE LAW AND JURISDICTION

The relationship between AZORA VOYAGES S.L. and the USER shall be governed by the Spanish legislation in force and any dispute shall be submitted to the Courts and Tribunals of the city of Madrid.

Privacy policy

In accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR), this Privacy Policy governs the processing of personal data carried out as a result of the use of the website https://www.azoravoyages.com (Hereinafter “The Website”).

Basic information on data protection.

Responsible.

The responsible for the file of data obtained in the contact forms of the website, as well as communications made by email is with tax domicile at Calle de Zurbano, Num 45, 28010, Madrid, Spain provided with CIF number B56806466, and registered in the Commercial Register of Madrid, Spain.
This privacy policy will be valid only for personal data obtained on the web, not being applicable to information collected by third parties from other websites, even if they are linked by the website of AZORA VOYAGES S.L.

Purpose.

The data collected on the website will be processed for the purpose of AZORA VOYAGES S.L. as a result of the requests, procedures or formalities that the user provides through the web.

The data objects of treatment will be those that the user provides through the forms that at any time contains the web, or through emails that the user directs to the email accounts identified on the web.
The data collected in any of the contact forms, subscriptions or e-mails sent by the user on the web, are stored in a file with the exclusive purpose of AZORA VOYAGES S.L..

Recipients.

AZORA VOYAGES S.L. is the recipient of user data collected through the website.
The data collected through the website will not be disclosed to third parties unless expressly required.
In this case only those data essential for the provision of contracted services whose fulfillment and development necessarily involve the connection of data and the necessary transmission of the same will be communicated.
The authorization of users for the processing and transfer of their data is revocable without retroactive effect.

Rights.

Users have the right to access, rectification, cancellation and opposition (hereinafter “ARCO”) of their data, as well as to revoke their consent or exercise their right to be forgotten in the terms provided by law, by sending a letter to AZORA VOYAGES S.L., accompanied by a document proving their identity.

You may also exercise your ARCO right via email: info@azoravoyages.com with the completion of the forms enabled by the company.
Users may object to the processing of any of their data that are not essential for the provision of services offered on the web and its use for any purpose other than the maintenance of their relationship of the one specified therein, in which case we will only retain such data for the exercise or defense of claims.
In compliance with the provisions of Article 21 of Law 34/2002 of services of the information society and electronic commerce, if you do not wish to receive more information about our services, you can unsubscribe through the button included in each of the electronic newsletters or by sending an email to the email address info@azoravoyages.com indicating the purpose of your email in the subject.
As a last resort, you can request information about your rights and file a complaint before the Spanish Data Protection Authority, located at Calle Jorge Juan, nº 6, 28001 Madrid, through its web page http://www.agpd.es or through its telephone number 901 100 09.

Legitimation.

The user gives express consent to the processing of their data by filling out any of the forms on the website, as well as in sending any communication by email to the email accounts listed therein.
For the processing of your personal information we rely on the legitimacy for several reasons:

For the fulfillment of a contract and / or business relationship.

To send personalized offers of products and services.
Because the processing of customer data is necessary for the proper execution of the contractual relationship, the interested parties are informed that they are obliged to provide their personal data and that the consequence of not doing so may result in the non-provision of the contracted services.

Origin.

The personal data received by AZORA VOYAGES S.L. comes from the user or the client and has been provided directly by the interested party or his legal representative.
The user must refrain from providing personal data of other interested parties unless he/she has the relevant authorization, according to which the interested parties will have been previously and duly informed about the content of this privacy policy and, specifically, that they consent to their data being provided to AZORA VOYAGES S.L. to be processed on the basis of the purposes described herein.

In the event that AZORA VOYAGES S.L. identifies that the data provided by the customer or user does not belong to him or to his legal representative, it may deny the request if it is aware of it.

No specially protected data is processed.

Confidentiality.

AZORA VOYAGES S.L. undertakes to maintain professional secrecy with respect to the data accessed by users, and the duty to keep them, obligations that will remain even after the end of its relationship with the contracting person. The rest of the obligations regarding the treatment of personal data will be extinguished as soon as the data has been deleted from the file of AZORA VOYAGES S.L..

Conservation.

The personal data provided by users will be kept for as long as a relationship with AZORA VOYAGES S.L. is maintained, or until the user requests the deletion of such data.
The user declares to have been properly informed of the conditions of protection of personal data by accepting and consenting to the processing of the same through its acceptance in each of the contact forms on the web.
Likewise, users may at any time exercise their ARCO rights for the processing of their data in the manner described in this privacy policy.

Combined trip

These General Conditions are subject to the provisions of Royal Legislative Decree 1/2007 of November 16, 2007, which approves the revised text of the General Law for the defense of Consumers and Users and other laws, Law 7/1998 of April 13, 1998, on General Conditions of Contract and other provisions in force.
The AZORA VOYAGES S.L. makes available to consumers and users an informative program or brochure containing in writing the corresponding offer on the package tour, which must include clear, understandable and accurate information on destinations and means of transport, mentioning their characteristics and class, duration, itinerary and travel schedule.

ACCOMMODATIONS

The AZORA VOYAGES S.L. shall provide a list of lodging establishments, indicating their type, location, category or level of comfort and their main characteristics, as well as their approval and tourist classification in those countries where an official classification exists.
As well as the number of meals to be served and, if applicable, if beverages or any type of beverages are not included in the meals provided.

TRAVEL DOCUMENTS FOR TRAVELERS

General information on the conditions applicable to nationals of European Union Member States regarding passports and visas, and the health formalities required for the trip and the stay.

THE PRICE OF THE PACKAGE

The AZORA VOYAGES S.L. shall inform of the full final price of the package, including taxes, and the estimated price of optional excursions. In the case of additional expenses corresponding to the services included in the package that must be assumed by the consumer and that are not paid to AZORA VOYAGES S.L., information about their existence and, if known, their amount.
The amount or percentage of the price to be paid as an advance on the total price and the schedule for the payment of the part of the price not covered by the advance paid, as well as the financing conditions, if any, offered. Whether a minimum number of registrations is required to carry out the package and, if so, the deadline for informing the consumer and user in case of cancellation. Clauses applicable to possible liabilities, cancellations. The AZORA VOYAGES S.L. shall be responsible for all additional and appropriate information on the characteristics of the trip offered.

PACKAGE TRAVEL CONTRACT

The package travel contract must be formulated in writing and contain among its clauses, depending on the characteristics of the offer in question.
The consumer and user will be informed, prior to the conclusion of the contract, of the content of the contractual clauses and will receive a copy of it, once formalized.
The description of the package travel communicated by AZORA VOYAGES S.L., as well as its price and all other conditions applicable to the contract must be truthful and verifiable in the terms established in articles 18 and 60.
The AZORA VOYAGES S.L. shall provide consumers and users, in writing or in any other form in which there is a record and in due time before the beginning of the trip, with the schedules and places of stopovers and connections, as well as the indication of the category of the place that the traveler must occupy in the means of transportation to be used.
The name, address and telephone number of AZORA VOYAGES S.L. or retailer at each destination or, failing that, those of local agencies that can assist the consumer and user in case of difficulties. In the absence of such representations and organizations, the consumer and user shall have, in any case, an emergency telephone number or any other information that allows him to contact them.

PRICE OF THE PACKAGE

The price of the package has been calculated on the basis of the exchange rates, transportation rates, fuel costs, taxes and duties applicable on the date of publication of the program or subsequent ones that, if applicable, have been published in print.

CANCELLATION FEES

The cancellation of the trip, for any reason not attributable to the consumer, entitles the consumer to terminate the contract with the rights provided for.
If the cancellation of the trip is communicated within the two months prior to departure, AZORA VOYAGES S.L. shall pay the consumer a compensation depending on the time remaining before departure, which shall be at least:
(a) 5% of the price of the trip if it occurs more than 15 days in advance and less than 2 months in advance.
b) 10% of the price of the trip, if it takes place with an anticipation between 15 and 3 days.
c) 25% of the price of the trip, if it occurs within 48 hours prior to departure.

There is no obligation to compensate in the following cases:
a) When the cancellation is due to the fact that the number of persons registered is less than the number required in the brochure or in the contract for the package tour.
In this case, the agency must communicate in writing the cancellation to the consumer before the deadline set in the brochure or in the contract.
Failing this, the agency must notify the cancellation at least ten days before the departure date.
b) When the cancellation of the trip is due to force majeure. Force majeure causes are circumstances beyond the agency’s control, abnormal and unforeseeable whose consequences could not have been avoided, despite having acted with due diligence.

Failure to show up for departure

There will be a failure to appear at the departure if the consumer does not communicate his will not to carry out the trip and does not appear at the time and place foreseen for the departure.
In this case, the consumer loses the right to a refund of the amounts paid and remains obliged to pay any outstanding amounts.
However, if the non-appearance is due to force majeure, the consumer is entitled to a refund of the amounts paid, minus the management fees and cancellation fees.
For these purposes, force majeure shall be considered the death, accident or serious illness of the consumer or any of the persons with whom he/she lives or any similar event that prevents him/her from participating in the trip and communicating this impossibility to the agency before departure.

Defective performance or failure to provide services

When the consumer finds during the trip that there is a defect or a lack of provision of any contracted service, he must communicate it in the same place and as soon as possible to the organizer or retailer and, where appropriate, to the provider of the service in question. The communication shall be made in writing or in any other form in which a record is kept. After receiving the communication, the retailer or the organizer must act diligently to find appropriate solutions.
If he makes such communication in the time and manner indicated, the document proving it will exonerate him from providing further evidence of the existence of the defect, unless the organizer, the retailer or the service provider have verified in the presence of the consumer that the defect does not exist or does not have the characteristics indicated, and have so stated.
If the consumer does not make such communication in the time and manner indicated, he must prove the alleged defects in accordance with the general criteria of proof and shall be responsible for all damages caused or aggravated by his failure to communicate.

Inability to provide a significant part of the services by the organizer.

The AZORA VOYAGES S.L. shall take appropriate measures for the continuation of the trip if, once the trip has commenced, it fails to provide or proves that it is unable to provide a significant part of the services foreseen in the contract.
An important part of the services foreseen are those whose lack of performance prevents the normal development of the trip and makes it unreasonable to expect the average consumer of that type of trip to continue it under those circumstances.
The agency may not ask for any supplement for the solutions adopted for the continuation of the trip and will pay the consumer any difference between the services foreseen and those provided.
If the consumer expressly or tacitly accepts the solutions proposed by the agency, he/she will not be entitled to any compensation for such modifications. It will be considered that he tacitly accepts these proposals if he continues the trip with the solutions given by the organizer.
If the solutions adopted by the organizer were unfeasible or the consumer does not accept them on reasonable grounds, the agency shall:

(a) Provide him with a means of transport equivalent to that contracted in the trip to return to the place of departure or any other that both have agreed, if the contract includes the return trip.

b) Refund the price paid with deduction of the amount of the services provided until the end of the trip, except if the defect that prevents the continuation of the trip is attributable to the consumer.
c) Pay him the compensation that may be due.

Withdrawal of the consumer during the trip

The consumer has the right to withdraw from the package travel contract once the trip has begun, but may not claim a refund of the amounts paid and will continue to be obliged to pay those that are pending payment.
If the withdrawal is due to an accident or illness of the consumer that prevents him from continuing the trip, the agency is obliged to provide the necessary assistance and, where appropriate, to pay the amount of the difference between the services provided and those provided, minus the cancellation costs duly justified as appropriate.
In both cases, all additional costs incurred by the cancellation, and in particular those of repatriation or transfer to the place of origin, are at the expense of the consumer.

INSURANCE

The AZORA VOYAGES S.L. has subscribed for all its trips a Travel Assistance Insurance that covers the customer. Cancellation and additional risk coverage insurance will be made available to customers who may or may not, at their discretion, take out such insurance.

AIRFARES/FLIGHTS

Air taxes: These are unified and mandatory taxes that must be included in the airline ticket. These amounts vary according to the date of travel, currency exchange rates, routes and stops. Their final amount will be communicated to you at the time of issuance of the airline tickets.
Airport taxes: These are entry and exit taxes in each country, which are not included in the airline tickets. They are paid locally by the passenger at each airport.
Fuel surcharges: These are additional taxes that some companies use to regulate the impact of the constant fluctuation of oil prices. They must also be included in the airline ticket, and their final amount will be notified at the same time as the air taxes. The special conditions of air fares oblige us to inform that the calculated price may be modified depending on the availability of seats.

In the event that international or domestic flights suffer any type of alteration in their day of operation or schedules, itineraries may be modified in their order or content. In some cases, certain flights may be operated by an airline that does not appear either on the ticket or on the booking confirmation, due to the use of code sharing and alliances between airlines, for which AZORA VOYAGES S.L. shall not be responsible.

TRANSFERS

All reservations will specify the type of transfer, whether it is a regular or private service. By default they will be in regular service unless otherwise indicated.
Tips are not included in the package price. In the case of cruises, the price of the trip does not include a complementary contribution that usually, although erroneously, is usually called a gratuity, the amount of which depends on the duration of the trip and is intended solely for the service personnel, in respect of which the client is advised at the beginning of the trip that he/she must assume the commitment to deliver at the end of the trip.

VALIDITY

These General Conditions and Provisions shall remain in force until they are replaced by new ones.

General contracting conditions

The present general conditions of contracting of the services of the web page http://www.azoravoyages.com hereinafter WEBSITE will be governed by the Spanish legislation, and the offer and formalization of the contracts will be celebrated in Spanish.

ACCESS TO THE WEBSITE

The USER can freely access the WEBSITE. The USER declares that all the information provided by him/her when formalizing reservations is true and complete.

GENERAL INFORMATION

These General Conditions are subject to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the defense of Consumers and Users and other laws, Law 7/1998, of April 13, on General Conditions of Contracting and other provisions in force.
The portal reserves the right to modify, limit or cancel the terms and conditions applicable to the WEBSITE referred to above. In any case the conditions that were in force when the client formalized the reservation, or later if they are more favorable to the interests of the consumer will be applicable.

AZORA VOYAGES S.L. reserves the right to deny or withdraw access to the Portal and/or the Services, at any time and without prior notice to those USERS who do not comply with these General Conditions.
These conditions shall be subject to Spanish law. The courts of Madrid shall be competent to hear any dispute arising from these conditions, except that, according to the provisions of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users, the counterparty has the status of consumer or user, in which case the courts of the domicile of the consumer shall be competent.

CONTENTS AND LIABILITY

The AZORA VOYAGES S.L. exploits the WEBSITE and, in particular, offers and, where appropriate, supplies the contents, products and services to the USER visiting the WEBSITE in the name and on behalf of tour operators of recognized prestige. In this sense, AZORA VOYAGES S.L. has limited itself to include the service in the WEBSITE. Unless explicitly stated, in no case shall it be understood that AZORA VOYAGES S.L. directly offers flights, car rental services, package tours, hotel and bus reservations and tourist or similar services.

The purchase of products/services through the WEBSITE means the acceptance by the USER of (i) these general conditions, (ii) the particular conditions applicable to the specific type of product/service to be contracted and (iii) the conditions of the supplier of the product/service.
In particular, in the case of low cost airlines, the use by the client of the WEBSITE to locate flights for the purpose of contracting them implies the direct submission of the client to the general conditions of such airlines and the general conditions of the websites of each of them, including those relating to personal data protection.
The USER agrees to accept and respect the terms and conditions of purchase established by the supplier with whom the reservation is formalized. Such conditions may include payment of any amounts due and compliance with any rules and restrictions on the availability of rates, products or services.
The AZORA VOYAGES S.L. makes available to consumers and users an informative program or brochure containing in writing the corresponding package travel offer, which must include clear, understandable and accurate information about the destinations and means of transportation, with mention of their characteristics and class, duration, itinerary and travel schedule.

The suppliers of products or services and the organizers/wholesalers organizing the package tour, each within the scope of their respective obligations, shall be responsible to the USER for compliance with the obligations arising from the regulations in force and the conditions of sale of each of the products and services or package tours that are contracted, without AZORA VOYAGES S.L. assuming any obligation or responsibility for those products or services that it does not provide directly.
The traveler is responsible for complying with governmental exit, entry and other documentation requirements. AZORA VOYAGES S.L. may incorporate additional specific conditions that will be posted on the WEBSITE.

PURCHASE PROCESS AND PAYMENT METHODS

In the WEBSITE the reservation can be made in Spanish. Most of the fields are free, so that the WEBSITE does not have the means to identify and correct errors in the introduction of the data, for this reason it will be the responsibility of the USER any error made when entering such data.

The document formalizing the contract by means of which the client acquires any tourist product or service through the WEBSITE will be sent to the USER by e-mail. In this email will be given the information related to the products and / or services contracted, its locator number, all indications relating to the method of payment, cancellation conditions, other useful information and, where appropriate, the sending of the documentation of your trip.
The purchase of any product will only be effective at the moment that AZORA VOYAGES S.L. validly debits the amount according to the chosen payment method, and can be cancelled by AZORA VOYAGES S.L.


The available means of payment are:

PAYMENT BY CREDIT OR DEBIT CARD.

In debit cards the amount charged is automatically withdrawn from the associated account, in credit cards the USER can dispose of money without having funds in the associated account, and the amount is normally charged at the beginning of the month following the purchase.

ORDINARY BANK TRANSFER.

Once the reservation has been made on our website, you must make a transfer within the next 24 working hours for the amount accepted. In the concept of the transfer you must include the locator that we will provide you at the end of this reservation. It is necessary that you send us a proof of the transfer to the following email info@azoravoyages.com
PAYPAL. We connect with PayPal where you will need to log in with your user to proceed with the payment. We recommend payment with PayPal as it is one of the safest forms of payment.

RIGHT OF WITHDRAWAL

It is the power of the user to cancel a contract in certain cases without having to justify their decision or assume any penalty.
Pursuant to article 103 section l) of Royal Legislative Decree 1/2007, of November 16, 2007, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal shall not apply to contracts relating to the provision of accommodation services for purposes other than serving as a dwelling, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.
With regard to the transportation of persons, according to article 93 k) of the Royal Legislative Decree 1/2007 approving the Revised Text of the General Law for the Defense of Consumers and Users, the regulation of distance sales (with the exception of article 98.2) does not apply to passenger transportation service contracts. Therefore, the right of withdrawal does not apply to passenger transport service reservations. Thus, in the event that the USER expresses his/her wish to cancel the contracted tickets, the cancellation conditions of the company in question shall apply.

With regard to package tours, Article 160 of the same legal text provides that the USER may at any time cancel the services requested or contracted, being entitled to a refund of the amounts paid, but must compensate the organizer or the retailer in the following amounts, unless such termination takes place due to force majeure
The cancellation of the trip, for any reason not attributable to the consumer, entitles the consumer to terminate the contract with the rights provided.
If the cancellation of the trip is communicated within the two months prior to departure, AZORA VOYAGES S.L. shall pay the consumer a compensation depending on the time remaining before departure, which shall be at least:
(a) 5% of the price of the trip if it occurs more than 15 days in advance and less than 2 months in advance.
b) 10% of the price of the trip, if it takes place with an anticipation between 15 and 3 days.
c) 25% of the price of the trip, if it occurs within 48 hours prior to departure.

In case of no-show at the departure, the consumer and user is obliged to pay the total amount of the trip, paying, where appropriate, the outstanding amounts unless otherwise agreed between the parties.
In the event that the package were subject to special economic conditions of contracting, such as charter aircraft, ships or special rates, cancellation fees will be established in accordance with the conditions agreed between the parties.
There is no obligation to compensate in the following cases:
(a) When the cancellation is due to the fact that the number of persons registered is less than the number required in the brochure or in the contract for the package tour.
In this case, the agency must communicate in writing the cancellation to the consumer before the deadline set in the brochure or in the contract.
Failing this, the agency must notify the cancellation at least ten days before the departure date.
b) When the cancellation of the trip is due to force majeure. Force majeure causes are circumstances beyond the agency’s control, abnormal and unforeseeable whose consequences could not have been avoided, despite having acted with due diligence.

INTELLECTUAL AND INDUSTRIAL PROPERTY

AZORA VOYAGES S.L. itself or as an assignee, owns all intellectual and industrial property rights of its website, as well as the elements contained therein (including but not limited to images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by AZORA VOYAGES S.L. or its licensors. All rights reserved. Under the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the mode of making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of AZORA VOYAGES S.L. is expressly prohibited. The USER undertakes to respect the Intellectual and Industrial Property rights owned by AZORA VOYAGES S.L. The USER may view the elements of the portal and even print, copy and store them in the hard disk of his/her computer or in any other physical support as long as it is solely and exclusively for his/her personal and private use. The USER shall refrain from deleting, altering, evading or manipulating any protection device or security system installed in the pages of AZORA VOYAGES S.L.